At HC Air Solutions, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below for a seamless and transparent process.
Key Information
- 30-Day Return Period: Returns can be initiated within 30 days of the delivery date, as recorded by the shipping carrier.
- Refund Processing: Refunds are processed within 7 business days after receiving and inspecting the returned item(s).
- No Restocking Fee : We do not charge restocking fees for standard returns.
- Free Return Shipping: We cover the cost of return shipping.
Accepted Return Conditions
To qualify for a return, items must meet the following conditions:
- New Condition: The item(s) must be unused, with no visible signs of wear or damage.
- Original Packaging: All original packaging, accessories, and documentation must be included.
How to Return an Item
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Contact Us:
- Email us at sales@hcairsolutions.com with your order number and details of the return.
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Receive Instructions:
- Our team will provide you with detailed return instructions, including a prepaid shipping label.
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Return Shipping:
- Use the provided label to ship the item(s) back to us. We cover the cost of return shipping.
When your return is approved, we will provide a prepaid return label and instructions with the correct return location.
Refund Process
Once your returned item(s) are received and inspected:
- We will notify you via email of the return status.
- Approved refunds will be issued to your original payment method within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear.
- Return processing timelines may vary depending on product type and shipping transit time.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we’re here to help:
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Damaged on Arrival:
- Note the damage with the delivery carrier, take photos, and email us at sales@hcairsolutions.com within 24 hours so we can process the claim quickly.
- We will arrange and cover return shipping and send a replacement.
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Incorrect Items:
- Email us with your order number and details of the issue.
- We will arrange for return shipping and send the correct item(s) at no extra cost.
Order Cancellations
Orders may be canceled within 48 hours of purchase by contacting us at
Phone Number: +1 (855) 807-5312
Email: sales@hcairsolutions.com.
If an order has already shipped, cancellation is no longer possible. Once delivered, the order can be returned according to our return policy. Return shipping costs and applicable handling or restocking fees may apply.
Exchanges
To exchange an item, contact us at sales@hcairsolutions.com. Our team will assist with the process, including arranging return shipping for the original item.
Note: We do not charge restocking fees for standard returns. Exchanges may involve return shipping or handling fees depending on the product.
Non-Returnable Items
Currently, all items are eligible for returns provided they meet the conditions outlined above.
Contact HC Air Solutions
Phone Number: +1 (855) 807-5312
Email: sales@HCAirSolutions.com
Hours: Mon - Fri 9AM - 5 PM EST