Our Commitment to Your Delivery Experience

At HC Air Solutions, we believe that shipping is a crucial part of your overall shopping experience. We want every order—from small accessories to large air quality equipment—to arrive on time, safely, and exactly as expected. This Shipping Policy explains how we handle shipping, tracking, delivery protocols, damaged shipments, and more. Our goal is total transparency and dependable service from the moment you place your order to the moment you unbox it.

Shipping Rates

FREE SHIPPING*

We’re proud to offer free standard shipping on most products unless otherwise stated. There are no surprise charges or extra shipping fees for standard deliveries.

*Certain oversized items, flatbed-required shipments, and special freight categories may not qualify for free shipping. Any exceptions will be clearly noted on the product page before checkout.

Receiving Your Delivery

To ensure a smooth and accurate delivery, please follow these guidelines when your order arrives:

1. Inspect Immediately

Look over all packages before signing. Verify that the items are correct and free from damage. Your signature confirms the shipment was received “in good condition.”

2. Signing or Refusing Delivery

An adult must be present to sign.

If anything appears damaged, incorrect, or missing, write detailed notes on the delivery receipt before signing.
If the issues are significant, you may refuse only the damaged portion.

3. Delayed Inspection

If you cannot inspect the shipment thoroughly at delivery, sign with the note:
“SUBJECT TO INSPECTION.”
You must complete your inspection within 24 hours.

4. If You Discover Issues

If you find damage or missing items after inspecting, refer to the relevant sections below for instructions.

Failing to follow these steps may affect your eligibility for replacements or refunds.

If Your Shipment Arrives Damaged

Partial Refusal

You are allowed to reject only the damaged portion of your order.
Take photos immediately and email them to:
📧 sales@hcairsolutions.com

Delivery Receipt Notes

Clearly describe the damage on the delivery paperwork. If you keep any part of the shipment, document which parts were accepted.

Contact Us

Reach out to us at 1+ (800) 376-9276 or sales@hcairsolutions.com so we can arrange a quick replacement.

If You Accept Damaged Goods

If you decide to accept the shipment despite visible damage, ensure the driver makes note of it on the receipt.
You must then file a claim directly with the carrier. Keep all packaging and damaged items until the carrier completes their review.

If an Item Is Missing

Before Signing

Note any missing items on the delivery receipt immediately.

If the Driver Already Left

Contact the shipping carrier right away and then notify us so we can assist and monitor the issue.

If You Discover Damage After Delivery

Same-Day Reporting Required

If damage is found after signing for the shipment as “in good condition,” contact the carrier the same day to request claim forms.

Keep All Packaging

The carrier will require the product and packaging for inspection.

Who Is Responsible?

Carriers are fully responsible for damage that occurs during transit.
HC Air Solutions will always help guide you, but legally only the recipient can file the claim.

Shipping Options & Carriers

Standard Free Shipping

Most standard orders ship free via our trusted carrier partners.

Carrier Selection

We choose carriers based on reliability, safety, and efficiency.

Expedited Shipping

We do not offer built-in expedited shipping, but we can explore available options upon request.
Call us at 1+ (800) 376-9266 or Email your request to: sales@hcairsolutions.com
If faster shipping is possible, we will provide a custom quote.

Manufacturer Shipping

All products ship directly from the manufacturer, which means shipping times vary by brand. For the most accurate lead times, refer to the product page.

Tracking Information

Once your order ships, you’ll receive a confirmation email containing:

Tracking number(s)
Shipping carrier
Links for real-time tracking

Shipping Timelines

Direct-from-Manufacturer Delivery

Because products ship directly from their respective manufacturers, shipping speeds may differ depending on brand and inventory.

Lead Times

Every product page includes estimated processing and shipping times. These can range from 3 days to 2 weeks, depending on product complexity and availability.

Large or Freight Items

Larger products often require a scheduled delivery appointment. Carriers will contact you 1–2 days before delivery to arrange a suitable time window.

Pre-Orders

Pre-order items have extended lead times—anywhere from 2 to 20 weeks, depending on production schedules.
Pre-orders are charged at the time of purchase to reserve your item.

Order Tracking

Shipping Confirmation Email

Once your order has left the facility, you will receive a confirmation email containing:

Order summary
Tracking numbers
Carrier website links
Estimated delivery timeframe

How Tracking Works

Click the tracking link in your email to view updates, location scans, and delivery progress.

Delivery Notification

Smaller items may arrive without advance notice.
Freight items typically require a scheduled appointment and a 4-hour delivery window.

Shipping Restrictions

Service Area

We currently ship only within the contiguous United States (lower 48 states).

Unavailable Locations

We are unable to ship to:

Alaska
Hawaii
U.S. territories
PO Boxes
APO / FPO / DPO addresses

These limits exist due to elevated shipping costs, freight restrictions, and manufacturer warranty limitations.

International Shipping

We do not offer international shipping at this time.

Pre-Order Policy

What “Pre-Order” Means

A pre-order allows you to reserve a product that is currently not in stock.

Lead Time Range

Depending on manufacturer schedules, pre-order wait times may be anywhere from 2 to 20 weeks.

Priority Shipping

pre-orders are shipped immediately once back in stock.

Payment Timing

Pre-orders are charged at checkout to secure your reservation.

Shipping Errors & Delays

Although we work hard to ensure on-time deliveries, occasional delays may occur due to transit issues, weather, or manufacturer constraints.

If Something Seems Wrong:

The sooner we know about the issue, the faster we can work with the carrier or manufacturer to resolve it.

Preparing for Delivery

Be Available

You or a designated adult must be present to sign for freight shipments.

If You Can’t Be Home

Notify us at least 48 hours before your scheduled delivery time so we can help you reschedule.

Missed Deliveries

If the delivery fails because no one is available:

The shipment may be returned
You may be responsible for return freight charges
Redelivery fees may apply

Cancellation After Missed Delivery

If you choose to cancel after your shipment is returned, it will be treated as a Post-Shipment Cancellation, and restocking and shipping fees may apply.
See our Return Policy for details.

Any Other Questions?

We’re here to make shipping as simple and stress-free as possible.

📧 Email: sales@hcairsolutions.com
📞 Phone: (800) 376-9266

Our policies adhere to all relevant regulations, including those issued by the Federal Trade Commission.