Payment Options & Policy

Introduction

Here at HC Air Solutions, our goal is to make every part of your shopping experience simple, transparent, and secure—from browsing products to finalizing your order. This Payment Options Policy has been created to help you clearly understand how we process payments, what methods we support, and how we protect your information. By knowing what to expect, you can shop with confidence and peace of mind.

Split Payment Policy

We understand that customers may need flexibility when purchasing air quality equipment. For that reason, we allow you to divide your purchase into two or more separate payments when needed. This is especially helpful for those with card limits or those wishing to spread costs across multiple cards or accounts.

Please note: Orders are shipped only after the final payment has been received in full.

For assistance with split payments, call or email us at:

📞 1+ (800) 376-9266
📧 sales@hcairsolutions.com

Accepted Payment Methods

We provide several payment options to accommodate your preferences:

Credit & Debit Cards

We accept the following major card providers:

Visa
MasterCard
American Express
Discover
JCB
Diners Club

Pre-Order Payments

For pre-order items, the full payment is required upfront to secure your reservation. Please review our Shipping Policy for additional details.

Unavailable Payment Types

At this time, we do not support the following:

Cash on delivery
Personal or postal checks
Cryptocurrency

If you require Net Terms, please reach out so we can review eligibility.

Most payments process immediately, though occasional delays may occur due to banking systems or high website activity. We appreciate your patience in those rare instances.

Security, Privacy & Data Protection

Safeguarding your payment information is one of our highest priorities.

Encryption & Transaction Security

All purchases made through our website are protected by advanced SSL encryption, ensuring your payment details remain secure while in transit.

Payment Information Storage

We use Stripe for payment processing. HC Air Solutions does not store any credit or debit card numbers on our servers. Stripe maintains strict industry-standard compliance and securely handles all sensitive financial data.

Data Retention

Any order-related information we keep is protected and reviewed periodically. We remove unnecessary data in accordance with applicable privacy rules.

For more detail, we encourage you to review our full Privacy Policy.

Currency, Fees & Pricing

Currency

All transactions processed on our website are conducted exclusively in United States Dollars (USD).

No Added Fees

We do not add any additional processing or transaction fees. The price you see is the price you pay.

Bank-Issued Fees

Your bank or card issuer may charge its own fees, depending on your account or transaction type. We recommend checking with them if you're unsure.

Tax Transparency

Applicable taxes are included in product pricing to avoid surprise charges at checkout.

Price Adjustments

Prices on our website may change without notice. However, any updates do not affect orders that have already been placed.

For details on refunds, please see our Return & Refund Policy.

Order Management & Transaction Issues

Refunds & Cancellations

For detailed instructions regarding cancellations or refund requests, please review our Return & Refund Policy.

Declined or Failed Payments

If a transaction fails, we recommend checking:

Card limits
Billing information accuracy
Network connection
Bank verification requirements

If the issue continues, our support team is here to help.

Order Changes

If you need to modify an order, contact us as soon as possible. While we do our best to assist, changes might not be possible once processing has begun.

Discounts & Promotions

Promotion Guidelines

Each promotion or coupon has a specified expiration date.
Only one discount code may be applied per order.
Some promotions are restricted to certain customer groups or product categories.
If an item purchased using a discount is returned, the refund will reflect the discounted price.

How to Apply a Code

Add desired items to your cart.
Open your cart to review your selections.
Enter your promo code in the designated “Discount Code” field.
Click Apply.
Verify that the discount updates your total.

Note: Most discount codes will be automatically applied to your checkout

If you have trouble applying a code, we’re here to help.

Invoices & Receipts

Instant Digital Records

After completing your purchase, you will receive:

An invoice detailing your order
An order confirmation receipt showing successful payment

These documents are delivered electronically for both convenience and sustainability.

If you have questions or need assistance locating your invoice or receipt, please contact us.

Customer Support & Dispute Resolution

Need Assistance?

For any payment-related concerns, you can always reach us:

📞 1+ (800) 376-9266
📧 sales@hcairsolutions.com

Handling Disputes

If you believe there is an error with your transaction:

Review your order and contact your bank/payment provider if needed.
If the issue persists, contact us with:
- Order number
- Date of transaction
- Payment method used
- Description of the issue

We will thoroughly investigate and work toward a fair resolution. During the review process, we appreciate your patience and will keep you updated every step of the way.

Policy Updates

We may revise this Payment Options Policy from time to time. Updates will be reflected on our website. By continuing to place orders, you acknowledge and accept the most current version of the policy.

Feedback & Improvement

Your feedback helps us strengthen our services. If you have suggestions regarding payment methods, user experience, or anything else, we welcome your input.

Reach out anytime at:

📧 sales@hcairsolutions.com

Conclusion & Agreement

By completing a purchase with HC Air Solutions, you acknowledge and agree to the terms of this Payment Options Policy. We value your trust and are committed to maintaining a reliable, transparent, and secure purchasing environment.

Thank you for choosing HC Air Solutions for your air quality needs—we’re honored to serve you.